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Extended Holiday returns and exchanges
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Exchange & Return Policies and Instructions

Holiday Return & Exchange Policy Update:

To make your holiday shopping even more enjoyable, we’ve extended our return and exchange window to 60 days for all orders placed between November 22nd, 2024, and December 31st, 2024.

Happy holidays and happy shopping!

Canada Post Strike Update:

We’re happy to inform you that the Canada Post strike has ended after over a month of negotiations. We understand the inconvenience this caused and appreciate your patience.

As of December 19, 2024, package processing has resumed. Click here for detailed steps on handling any pending returns.

Important to note! Returns and exchanges must be started within 30 days of order delivery.

Free Exchanges

Got the wrong color or size? Exchanges can be made for the same product in a different color and/or size at no cost to you. 

To be eligible for an exchange: 

  • The exchange must be started within 30 days of order delivery.  

  • All items must be unused, unwashed, undamaged and in their original packaging, with all its accessories and all packaged components.

How to exchange an item: 

  • Start an exchange here. 

  • Please follow the instructions in the portal.  

    • Within the portal, you will choose the item you want to receive, and a free shipping label for the unwanted product.  

    • Please print the label and ship the product back to us.  

    • Once the package is delivered, we will send your replacement item.  

Returns 

To be eligible for a return: 

  • The product must be returned to us within 30 days of order delivery. 

  • The product must not be marked as “non-refundable” or “no returns”. 

  • All items must be unused, unwashed, undamaged and in their original packaging, with all its accessories and all packaged components.

  • Unfortunately, at this time, we cannot accept returns on gift cards. 

For eligible returns, you can select to receive a refund or store credit(as pplicable, please read below.) (8).png
How to return an item: 

  • Start a return here. 

  • Please follow the instructions in the portal.  

    • Within the portal, you will follow the prompts for a return, and whether you want a refund or store credit.  

    • A shipping label will be sent to your email address.

    • Please print the label and ship the product back to us.  

    • Once the return is delivered, we will refund you OR email you the store credit. 

 Do you have questions? Please contact us at customerservice.ca@reima.com.